-Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
– Ensures all opening and closing duties are implemented in accordance with established standards.
– Conducts daily shift briefings.
– Follows up on work and maintains logbook.
– Knows and strictly follows all established cleaning procedures.
– Prepares all Team Leaders – Room/ Laundry/ Public Area assignment sheet.
– Reports Monthly Chemical consumption
– Knows how to operate/ use available Housekeeping machinery’s and chemicals according to established standards.
– Conducts Quality Room/ Laundry/ Public Areas Inspections.
– Maintains proper par stock of inventory items.
– Reports all maintenance deficiencies immediately.
Rooms
– Coordinates with Front Desk concerning room status and others.
– Ensure the following procedures are implemented according to standards:
– Key Procedure: DND (Do Not Disturb)/ Double Locked
– Updates room status into Opera or Hotel’s PMS.
– Conducts Linen Inventory in pantry.
– Responds to special requests from guests such as extra bed
– Assists where necessary with the making up of rooms and turndown service.
– Coordinates pantry and trolley set-up.
Linen & Uniforms
– Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.
– Conducts Linen and Uniform Inventory.
– Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.
– Ensures the stock for Uniforms and Linen is adequate.
– Ensures regular maintenance of the sewing machine.
– Must be proficient with Opera/Micros system.
– Excellent communication skills in English (verbal and written).
– Excellent organization
– Ability to observe business etiquette and maintain a professional appearance.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent residence of Malaysia only.
Only shortlisted candidates will be contacted.
Diploma
2
1
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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