Guest Service Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Manage day-to-day operations of Front Office Department service.
• Must reflect Pullman Mission and Vision Statement in following the general procedures directives of the company.
• Taking care of guests on arrival, during their stay, at departure and providing guest services at the Junction as and when required.
• To liaise with all departments to ensure high standard of service to Guests.
• To establish and maintain effective employee relations.
• To ensure that any orders or decisions taken by the FOM or Assistant FOM or Head Guest Service Agent are strictly followed up.
• To react to all daily operating problems and complaints and to offer solutions and to report them to the Head Guest Service Agent.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• Inform guests and sell hotel services to guests, and up selling for room or other service.
• Present room & Pullman facilities to guests.
• Update guest history profile as new information and complaints is received.
• Inform guests about other facilities in the neighborhood and the island in general.
• Check-in guests on arrival / opening guests account.
• Checkout guests on departure / close guests account.
• Charge guest accounts for all services consumed.
• Keep guest’s accounts updated at all times.
• Responsible and accountable for cash float.
• Provide guests with safe deposit services.
• Collect cash from guests according to their bills
• Enforces the compliance of all Front Office procedures on a daily basis.

• College diploma or equivalent qualifications
• Additional certification(s) in Tourism management will be an advantage
• Minimum of 2-3 years of similar experience
• Past experience of working in the Maldives
• Good reading, writing and oral proficiency in English language
• https://careers.accor.com/global/en/job/guest-service-agent-in-pullman-maldives-all-inclusive-resort-pullman-maam-jid-78810