Doorperson

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

As the Ambassador of our Hotel, you are often the first and last impression our guests experience. Your mission is to consistently deliver exceptional guest service upon arrival, during their stay, and at departure. You are a confident, welcoming presence who thrives in the spotlight and understands the impact of hospitality excellence.

• Report for duty on time with a professional appearance, wearing a clean uniform and PPE, and equipped with all necessary tools to start your shift.
• Greet all guests with a smile and a warm hospitality greeting — “Welcome to the Fairmont Royal York.”
• Remain at your assigned post at all times.
• Welcome guests arriving by vehicle or foot and clearly direct them to registration.
• Promote Valet parking to arriving guests and ensure all vehicle keys are properly tagged and securely stored.
• Adhere strictly to Fairmont and LQA Service Standards.
• Demonstrate full knowledge of and compliance with Accor’s ALLSAFE program.
• Acknowledge and recognize Accor Live Limitless (ALL) members.
• Keep driveways and entrances clear for smooth vehicle arrivals and departures.
• Conduct thorough vehicle inspections before parking at the East Door, noting any damage in the O-Valet system.
• Be visibly stationed at entrances to assist with luggage during arrivals and departures, ensuring it is delivered as requested.
• Provide accurate information about hotel facilities, dining, local attractions, and transportation when asked or anticipated. Refer to the appropriate resource if unsure.
• Direct guests to the Bell Desk for luggage storage.
• Assist during fire alarms as per the Hotel Fire Response Manual.
• https://careers.accor.com/global/en/job/doorperson-part-time-in-fairmont-royal-york-toronto-canada-jid-77124