Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel’s 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

 

Job Description

 

We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Jakarta, Indonesia. As the face of our organization, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

  • Greet guests warmly and provide a seamless check-in and check-out process
  • Respond promptly and efficiently to guest inquiries, requests, and concerns
  • Handle guest accounts, including billing and payment processing
  • Promote hotel facilities and services, identifying opportunities to enhance guest experiences through upselling
  • Coordinate with other departments to ensure guest needs are met in a timely manner
  • Maintain accurate guest records and reservations using our property management system
  • Assist with concierge services, including providing local area information and recommendations
  • Ensure the lobby and front desk areas are clean, organized, and welcoming at all times
  • Handle guest complaints professionally and seek appropriate resolutions
  • Adhere to all hotel policies, procedures, and safety standards

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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