Royal Service Agent

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Royal Service Agent

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include:

• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
• Accurately record all required reservation information in the Property Management System (Property Manager)
• Maintain and monitor ‘Royal Service” platform
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
• Other duties as assigned

Your experience and skills include:

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• Computer and typing skills, approximately 40 words per minute
• Must possess professional telephone etiquette and have an excellent command of the English language
• Must possess excellent organizational, written and verbal communication skills

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided
• Starting Rate of Pay: $20.22/hr CAD
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-79154