Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you will have:
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential
Maintain complete knowledge of the following (to include but not limited to):
– All hotel features / services, hours of operation
– Hotel function space, entertainment options, menus and floral decoration options
– Hotel safety guidelines and evacuation plan
– Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Follow-up with in-house events to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
– Flexibility
– Responsive
– Service minded and guest oriented
– A thorough and methodical approach
– Ability to identify problems
– Attention to detail,
– Dynamic
Your experience and skills include:
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Add diplomas/certifications required if needed
Must be eligible to live and work in the United Kingdom
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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