Houseperson Supervisor

Strategic Intent

It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Residential Housekeeping operations and maintenance of the Residences.

Scope of Position

The Residences Lead Houseperson is responsible for ensuring that all Residential common areas standards with regards to cleanliness are consistently maintained at a very high level. The Residences Lead Houseperson will maintain a superior clean and well-stocked area and in all tasks assigned. He/She is responsible for maintaining cleanliness of all Residential corridors and public areas and assisting within Residential units when required. He/she is responsible for resolving Residents’ and staff’s needs and creating a climate of mutual respect and enthusiasm

Organizational Structure

The Residences Lead Houseperson reports directly to the Director of Residential Operations. He/She will supervise all staff in the Residences Housekeeping Department.

Department Job Functions:

• Ensure that cleanliness and service standards are maintained in all areas of responsibility
• Perform daily floor walks of Residential Common Areas
• Provide daily updates to the Residences Manager on progress and status of each area of responsibility
• Maintain correct inventories of all OS&E items
• Complete all special projects in a timely manner
• Provide and review quality checklists for Residences Housekeeping Team
• Provide excellent service consistent with the property’s core service standards and brand attributes
• Train Team Members in maintaining clean, organized and properly stocked work areas and equipment
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task, ability to think clearly, quickly, maintains concentration and makes concise decisions
• The ability to focus and pay attention to detail
• Work closely with the engineering department by reporting all work orders as soon as possible
• Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all residential and hotel departmental policies and procedures
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• https://jobs.hilton.com/apac/en/job/HOT0C72T/Residential-Lead-Houseperson-Supervisor-Waldorf-Astoria-Las-Vegas