Fairmont Gold Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As Fairmont Gold Supervisor, you will be an integral part of delivering luxury service to guests on Fairmont Gold, the hotel’s exclusive guest floor. You will oversee the daily operations of the front desk and rooms, ensuring an exceptional, personalized guest experience.

Position Type: Permanent
Pay Rate: $21.31/hour
Start Date: June 2025

Job Duties Include:

• Consistently offer professional, warm, personalized, friendly and engaging service
• Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to
• Review all Fairmont Gold reservations to ensure requests are met, and anticipate the needs of arriving guests
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, ensuring that we can recovery remarkably
• Maintain guest profiles to ensure preferences are logged and used to wow guests
• Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• https://careers.accor.com/global/en/job/fairmont-gold-supervisor-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-79184