Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. The Learning & Quality Manager is responsible for developing, implementing, and maintaining training programs and quality standards across the hotel. This role ensures that all colleagues are equipped with the skills, knowledge, and attitude necessary to deliver exceptional guest experiences while maintaining compliance with brand and operational standards. The manager also leads quality assurance initiatives to continuously improve guest satisfaction and service excellence.
Develop and implement the annual Learning & Development plan aligned with the hotel’s business goals.
Conduct training needs analysis in coordination with department heads.
Design, deliver, and evaluate training programs including induction, brand standards, service excellence, leadership development, and functional skills.
Maintain accurate training records and track completion rates.
Support department trainers and ensure training consistency across departments.
Promote a learning culture and encourage career development among employees.
Facilitate performance management workshops and support succession planning initiatives.
Ensure all operations comply with brand quality and service standards.
Conduct regular quality audits and inspections in guest areas, F&B outlets, and back-of-house.
Lead the guest satisfaction program by monitoring feedback from surveys, online reviews, and comment cards.
Analyze guest feedback trends and coordinate with departments for improvement action plans.
Support pre-opening or rebranding training and quality implementation if required.
Prepare and present monthly reports on training and quality performance to management.
Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
Coordinate colleague recognition programs and employee activities.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description We are seeking a dynamic and visionary Cluster Learning & Development Manager to join our team. In this pivotal role, you will be responsible for driving the learning and development initiatives across multiple locations within our cluster, ensuring the growth and success of our talented workforce. Key Responsibilities: Develop and implement comprehensive […]
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on […]
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on […]
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