Porter

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Bell Captain because together, we are better. Start your career at Sheraton, where you don’t just work – you belong.

Position Summary:

• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Be the connecter and facilitator of collective power and lead the bell team in general operational tasks whilst assisting other front office associates
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
• Escort guests to their rooms and explain all features & hotel offerings
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Plan and execute team building activities for your team as together we are better.
• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
• Be the main point of contact for all external & internal clients for the department
• Ensure you and the team uphold all company policies and procedures

About You:

• A current driver’s license
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
• https://careers.marriott.com/porter/job/A71608C07779676404B204B6EADB2D16