Housekeeping PM Supervisor

A unique leadership opportunity has emerged for a Housekeeping PM Supervisor to guide evening and late-night operations at Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

As  Housekeeping PM Supervisor, you are the steady hand that ensures the hotel transitions seamlessly from day to night. You oversee evening housekeeping operations with focus, discipline, and attention to detail, ensuring guest rooms, public areas, and service touchpoints remain polished, calm, and impeccably prepared.

This role is ideal for someone who values structure, accuracy, and independent problem-solving, and who takes pride in being the trusted leader on shift during evening and late-night hours.

Start Date: May/June 2026
Contract Type: Full-Time
Pay Rate: $21.80 per hour

Key Responsibilities 

Evening Operations & Continuity 

• Oversee all PM housekeeping operations, receiving and executing a detailed operational handover from AM leadership.
• Manage guest room status, priorities, and outstanding requests to ensure continuity across shifts.
• Act as the primary point of contact for housekeeping operations during evening and late-night hours.

Turndown & Guest Readiness 

• Execute and supervise evening turndown service, ensuring consistency, refinement, and adherence to brand standards.
• Ensure guest rooms and suites are presented with care, precision, and attention to detail.
• Anticipate guest needs during evening service and respond thoughtfully and efficiently.

Team Leadership & Shift Oversight 

• Supervise PM and overnight housekeeping team members, including room attendants and public area attendants.
• Lead briefings for the overnight Public Area team, clearly communicating tasks, priorities, and expectations.
• Provide calm, factual direction and hands-on support to ensure smooth execution of duties.

Guest Service & Issue Resolution 

• Serve as the primary contact for guest requests, concerns, and service calls during PM operations.
• Handle escalated guest issues, operational challenges, and emergency situations with composure and discretion.
• Resolve issues independently whenever possible, escalating appropriately when required.

Operational Readiness & Inventory 

https://careers.accor.com/global/en/job/housekeeping-pm-supervisor-spring-summer-2026-in-the-rimrock-resort-hotel-banff-banff-canada-jid-79233