Reservations Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservations Executive

Position Statement

A Reservations Executive is responsible for ensuring the smooth and efficient operations of the Reservations department in the hotel’s continuing effort to deliver outstanding guest service and maximizing room revenue with focus on achieving and exceeding revenue targets.

What will you be doing?

As Reservations Executive, you will be responsible for performing the following tasks to the highest standards:

  • Ensure reservations are processed and updated in a timely and accurate manner.
  • Ensure all traces, guests’ requests and billing instructions are updated in OnQ.
  • Ensure quality and accurate capture of guest reservations details, preference and details.
  • Perform reservations quality control check on reservations made daily.
  • Follow up from previous day’s no show and late cancellation and activate charges accordingly.
  • Review and monitor Hilton Honors redemptions and follow up with appropriate actions.
  • Ensure virtual credit card charges are charged successfully and to highlight any unresolved charges.
  • Perform pre arrival checks of reservations for arrivals within the next three days.
  • Process all deposit payments.
  • Respond to all emails and phone enquiries in a timely and prompt manner.
  • Be knowledgeable on hotel product and services.
  • Create SRP codes and support groups creations, group masters and packages.
  • Process group rooming list.
  • Ensure groups attrition and group blocks cut off in a timely manner in accordance to signed contracts.
  • https://jobs.hilton.com/apac/en/job/HOT0C7EO/Reservations-Executive-Hilton-Singapore-Orchard

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reservations Sales Agent

Job for: Locals

Mandarin Oriental, Hong Kong is looking for a Reservations Sales Agent to join our The Reservations team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the […]

Hong Kong SAR China

Groom (H/F)

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

France

IRD Coordinator

Job for: Locals

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]

Egypt

Lobby Ambassador

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

South Korea

Front Desk Receptionist

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

United Kingdom

Add Your Heading Text Here