Front Office

Guest Experience Expert (Front Office)

• Beautiful location on the Elizabeth Quay waterfront
• 5 minutes walk from Elizabeth Quay station and close to public transport
• Free Employee Duty Meals
• Free breakfast cereal, coffee and tea throughout the day
• Discounts on hotel rooms and food and beverage with Marriott Internationally
• Discounts on retail venues around the location
• Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
• Recognition and wellbeing programs
• Training and Career Development opportunities within an international brand
• Employee activities and celebrations throughout the year

About the Role

Duties

Guest Service

• Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
• Process all guest check-ins by confirming reservations, and issuing and activating room keys.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest’s stay.
• Process all payment types such as room charges, cash, checks, debit, or credit.

Service Experience

• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Concierge

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Club Concierge

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.
• Wash dishes and serving utensils as needed.
• Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook.
• https://careers.marriott.com/guest-experience-expert-front-office/job/4F0BC173EF8EDB58352EE59B73AFADA0