Guest Experience Expert

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Expert

Join Our Ladies & Gentlemen – Service Experience Agent

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Service Experience Expert, we not only meet, but also exceed, our guests’ expectations – you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary: 

  • Warmly welcome guests and assist with check-in, check-out, and billing processes
  • Support daily front office operations to ensure a smooth and efficient guest experience
  • Respond to guest enquiries with professionalism, care, and attention to detail
  • Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
  • Assist with the pre-arrival process, including guest preferences and room allocations
  • Take reservations and accurately handle cash and credit card transactions
  • Build meaningful connections with guests to encourage return visits and positive reviews
  • Demonstrate strong written and verbal communication in all guest and team interactions
  • Apply problem-solving skills to resolve guest concerns quickly and effectively
  • Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence

About You:

  • Experience with OPERA Property Management System
  • Ability to operate a telephone switchboard and respond promptly to all guest enquiries
  • Skilled in making and updating room reservations
  • Confident in running and checking daily reports
  • Communicates effectively with other departments to ensure smooth operations
  • Assist driving and parking cars when necessary
  • A genuinely warm and welcoming demeanor
  • Willingness and availability to work rotating shifts, including weekends and overnights
  • Strong organisational and time management skills
  • Working rights in Australia
  • Eager to grow and develop your career in hospitality
  • Self-motivated, enthusiastic, and comfortable in a fast-paced environment
  • A positive, can-do attitude and a willingness to learn

Our Benefits: 

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and
  • https://careers.marriott.com/guest-experience-expert-service-experience/job/76BDC84BAE40D4716EDF172ABF924DEF

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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