Front Office Manager

The Ritz-Carlton Tenerife, Abama

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where sea, land, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Its 462 rooms and suites, located across the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area, we offer an unparalleled luxury escape in Tenerife.

JOIN OUR TEAM

…as Front Office Manager at The Ritz-Carlton Abama Resort.

Who are we looking for?

We are seeking a passionate and experienced hospitality leader with a strong operational mindset and a deep commitment to luxury guest experiences. As Front Office Manager, you will be responsible for strategically leading all Front Office operations, ensuring seamless, refined, and highly personalized service at every guest touchpoint. Your leadership will inspire the team, optimize processes, and ensure every stay reflects The Ritz-Carlton Gold Standards.

Key Responsibilities

• Lead and oversee daily Front Office operations, including Reception, Bell Services, Guest Relations, and related areas.
• Ensure a flawless and memorable guest journey from arrival to departure.
• Inspire, coach, and develop Front Office teams, fostering a culture of excellence, engagement, and continuous improvement.
• Uphold and consistently apply The Ritz-Carlton service, quality, grooming, and presentation standards.
• Oversee VIP, repeat, and special-stay guest experiences, anticipating preferences and exceeding expectations.
• Handle guest concerns and service recovery with professionalism, empathy, and discretion.
• Collaborate proactively with other departments (Housekeeping, F&B, Spa, Revenue, Security, etc.) to ensure seamless operations.
• Monitor operational KPIs, guest satisfaction scores, and performance metrics, implementing improvement plans as needed.
• Ensure accurate guest profile management and effective use of Front Office systems and tools.
• Participate in recruitment, onboarding, training, and performance management of Front Office team members.
• Ensure compliance with internal policies, legal requirements, and safety standards.

What we are looking for

https://careers.marriott.com/front-office-manager/job/A28603ECC5B14E41F1C7B3729792E6F6