Rooms Controller

The Rooms Controller is a dual‑function operational role responsible for managing room assignments, allocation, and communication for both airline crew accounts and general hotel guests. This position ensures accurate room inventory control, efficient pre‑arrival planning, and smooth daily operations in collaboration with Front Office, Housekeeping, Sales, and airline partners. The role requires strong organizational skills, attention to detail, and the ability to respond quickly and effectively to changing operational needs such as irregular flight operations, overbookings, and high‑volume arrival periods in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily room inventory, including room blocks, out‑of‑order rooms, early departures, and maintenance‑impacted inventory.
• Make all airline crew reservations in accordance with contract requirements, arrival patterns, and operational needs. Support group blocks by managing rooming lists, pickup reports, wash/release dates, and arrival patterns.
• Complete pre‑arrival tasks such as room blocking, special request assignment, VIP upgrades, and corporate account recognition.

• Monitor real‑time flight schedules, delays, cancellations, and diversions to adjust room and transportation requirements. Coordinate crew transportation schedules, including shuttle times and adjustments during irregular operations (IROPs).
• Act as the primary liaison with airline dispatchers, schedulers, and station managers for rooming, billing, and operational updates.

• Coordinate with Housekeeping to prioritize cleans based on arrival waves, VIPs, and operational pressures.

• Assist the Front Office with arrival preparedness, key packets, welcome letters, special amenities, and irregular rooming issues.

• Ensure accurate rate setup, billing instructions, payment methods, tax exemptions, and package inclusions. Reconcile crew folios, day rooms, no‑shows, and voucher charges; resolve discrepancies promptly.

• Handle guest challenges including room type
• https://jobs.hilton.com/apac/en/job/HOT0C7ZE/Rooms-Controller-DoubleTree-by-Hilton-San-Francisco-Airport