Room Attendant

Job Purpose

To carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guests needs and exceed their expectations in regard to the cleanliness of the room areas of the hotel.

Reporting Lines

• Executive Housekeeper/ Housekeeping Manager/ Rooms Division Manager
  • Room Attendant

Key Interactions

Internally

• Other internal departments

Externally

• Hotel Guests

Primary Responsibilities

• Provide passionate and friendly service to external and internal guests at all times
• Service and clean all allocated guest rooms, ensuring all tasks are completed at or above the required standard and within the required timeframes set
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Attend a daily briefing session to receive up to date information on the daily activities and to sign and be responsible for a master key on a shift-to-shift basis
• Stock and maintain the housekeeping trolley, ensuring adequate supplies are available and the trolley is presentable at all times
• Remove room service trays and trolleys to an appropriate storage area as required
• Be trusted to follow correct procedures for all lost property items
• Notify the appropriate person of all maintenance problems, damaged equipment and missing items, immediately
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure that you are adhere to Accor Apartments & Leases grooming policy; ensure that you are wearing correct uniform, with name badge visible
• Undertake special cleaning projects, as directed

Financial Performance

• Consider the financial impact on Accor for all activities and commitments

Accor Representation

• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally
• Represent Accor to key suppliers and partners
• Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor

Management and Leadership

• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
• Empower high performers and innovators whilst fostering entrepreneurial spirit

Guest Relations and Heartist

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency

https://careers.accor.com/global/en/job/room-attendant-in-1-beauchamp-place-7945-lake-tekapo-nzl-jid-80214