Duty Manager

Novotel Pekanbaru, Riau is  strategically located on Jalan Riau, a most famous business district in the city and next to Ciputra Seraya Mall and XXI Theater

Your Day as Duty Manager (MOD)

No two shifts are the same – and that’s exactly what makes this role so exciting. As Duty Manager, you are the face of our hotel, the steady hand for both guests and team members. You’re visible, involved, and above all, passionate about service.

What you’ll be doing:

• You ensure every guest has an unforgettable stay – service excellence is your #1 priority;
• You respond to guest reviews and see feedback as an opportunity to improve;
• Complaints or issues? You stay calm, think in solutions, and turn problems into positive moments;
• You build genuine connections with our ALL members, making them feel truly at home;
• You work closely with department heads, sharing ideas to improve workflows;
• You take the lead during safety rounds and know exactly what to do in case of emergencies.

Who Are You?

You’re a future hospitality leader. You’re confident, solution-focused, and thrive in a dynamic environment. You know how to take initiative and handle whatever the day brings with professionalism and positivity.

We’re looking for someone who is:

• Proactive and independent;
• Stress-resistant with excellent people skills;
• Discreet and confident in decision-making;
• Always on the lookout for ways to improve;
• Flexible (available for morning, afternoon, and evening shifts);

And most of all: a true team player with a passion for hospitality.