Food & Beverage Team Leader

Your team and working environment:

Ibis Adelaide is proud to report that we have successfully defended our title as Australia’s best ibis for several years running. With guest satisfaction results that are the envy of many 5 star properties, a purpose-built brand hotel (opened in 2014) with strong design elements and a team of people that never settle for second best, this is an opportunity to join the fun and lead the way. The bones of our hotel include 311 rooms, a fitness centre, restaurant and bar on level one, and a flexible conference space. The soul of our hotel is the 45+ incredible staff, who deliver amazing service day in and day out.

Your daily mission will include:

• Hands on supervision and coordination of the team to ensure all tasks and service standards are met in line with 5-star expectations.
• Lead by example in providing exceptional food and beverage service, including order taking and upselling through product knowledge and suggestive selling.
• Monitor and maintain cleanliness and hygiene standards across all service areas, ensuring compliance with food safety practices.
• Manage workflow and delegate tasks effectively within your designated section to optimize efficiency and guest satisfaction.
• Handle guest inquiries and resolve issues promptly, ensuring a positive experience and maintaining brand standards.
• Support training and development of team members to enhance skills and performance.
• Communicate clearly with the team and other departments, including handovers and shift briefings.
• Assist with administrative duties such as rostering, stock control, and reporting as required.

Your experience, skills and qualifications include:

• A qualification in Hospitality or related field would be highly beneficial.
• Proven solid experience as a Food & Beverage Attendant (minimum 3 years).
• Experience leading small teams is an advantage.
• Previous exposure to a variety of service styles such as à la carte, bar, banquets, and events is valued.
• Excellent communication and interpersonal skills, with a strong focus on guest satisfaction and team collaboration.
• Ability to lead by example and motivate team members to deliver exceptional service.
• Hold a valid Responsible Service of Alcohol (RSA) in South Australia. RP is an advantage.
• Flexibility to work a range of shifts, including nights, weekends, and public holidays.