Duty Manager

The London EDITION is looking for its Duty Manager!

As the Duty Manager you will oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.

Would you like a job that gives you…

• Food on shift – Meals on us!
• Late evening/Early morning taxi allowance up to £20
• Uniform Provided – Dry cleaning included.
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• £5 breakfast when staying in most of our European hotels
• Specially curated discounts in thousands of shops
• 24-hour employee assistance helpline
• Wellness and mental health programmes
• Amazing employee parties
• 28 Holiday days (including bank holidays) increasing with length of service
• Eye test vouchers and contributions towards glasses
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Unlimited career opportunities (internationally and locally)
• Internal transfer and promotion opportunities
• In-house training and development team with a strong focus on career progression and personal growth
• …and much more

As a Duty Manager you will:

• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicate any variations to the established norms to the appropriate department in a timely manner.
• Ensure compliance with all policies, standards and procedures.
• Strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Celebrate successes and publicly recognizes the contributions of team members.
• Records guest issues in the guest response tracking system.
• Empower employees to provide excellent customer service.

Our most successful Duty Manager is someone who:

• Has previous experience is a luxury hotel environment.
• Has previous leadership experience in Front Office.
• Sets a positive example.
• Serves as a leader in displaying outstanding hospitality skills.
• Has great organizational skills and can multitask.
• https://careers.marriott.com/duty-manager/job/85490723ABB643F5CB6C6D00AFD69DEF