Door Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Door Attendant creates a strong sense of arrival for the hotel, restaurant, and banquet guests by working with the Valet team to arrange for cars to be parked and/or retrieved and arranges transportation for guests.

What you will do

•    Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assist guests descending from cars. Issue appropriate valet parking ticket to guests. Give verbal greeting to guests arriving on foot. Open hotel doors for all guest.

•    Unload guest luggage from car, tag it, and issue claim ticket to the Guest Relations agent assisting the guest. Transfer luggage to the Bell Staff.

•    Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.

•    Provide guests with directions, recommendations, and information about the city and its attractions. Hail taxis as needed.  Load luggage in cars for departing guests.

•    Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

•    Greet all guests passing through Front Door and offers them assistance.

•    Maintain cleanliness on the driveway and hotel entrance.

•    Assist with responsibilities and duties in the absence or heavy volume in the areas of Guest Relations and Valet Parking Staff.

What you bring

•    Prior Door Attendant experience, preferably in a luxury hotel or resort.

•    Excellent personal presentation and interpersonal skills.

•    Extensive knowledge of the Fort Lauderdale area and popular local attractions.

•    Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

•    Ability to operate all computer equipment necessary to perform the job; knowledge of HotSOS

https://careers.fourseasons.com/us/en/job/REQ10368436/Door-Attendant