“Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Overview of duties
• Behaves and acts in an exemplary fashion, embodying the brand mind-set
• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
Main responsibilities :
Customer relations
• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
Professional techniques / Production
• Completes the following tasks:
– prepares the point of sale and preparation areas
– welcomes guests and provides waiter service
– cleans and tidies the restaurant and preparation areas after closing
• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Complete regular floor checks and clear dirty trays from all levels
• Take & process all guest orders over the deck phone
Team management and cross-departmental responsibilities
Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)
Commercial / Sales
• Is attentive to and respects guests’ needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel’s services and latest offers
Management and administration
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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