Guest Relations Lead

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Our Brand Promise:
At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:
In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Responsibilities:

Job duties include but are not limited to:

• Review daily arrivals and departures to ensure proper handling of VIP and return guests.
• Meet and greet VIPs and limousine arrivals curbside and escort them to the Front Desk for check in.
• Be visible and present in the lobby and be prepared to engage in any guest interaction.
• Build relationships with in-house guests to curate memorable experiences based on pre-arrival information, conversations and interactions. · Support with HRG and Elite Recognition as they move through the hotel and provide personal recognition to these guests
• Welcome first-time to the brand guests, ensuring their introduction to the property is seamless, personalized, and memorable
• Stay informed on local events, attractions, and holiday schedules to assist guests effectively.
• Anticipate guest needs and offer personalized recommendations for dining, activities, and amenities, ensuring a memorable experience tailored to their preferences.
• Maintain daily interaction with all guests by meeting them in hotel outlets
• Utilize Golden appropriately for maximum guest recognition/satisfaction · Help coordinate and lead festive activities and events for kids
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
• Assist management team in administrative work as directed and perform other tasks or projects as assigned by hotel management.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Ideal candidate will have:

• At least 3 years previous experience in luxury hospitality
• Strong organizational skills with the ability to prioritize and meet tight deadlines whilst handling multiple files and guest simultaneously
• Solid communication and relationship building skills, with the ability to forge strong working connections with clients and internal stakeholders
• An exceptional eye for detail to ensure meticulous planning and execution of groups and events

We Offer:

https://careers.fourseasons.com/us/en/job/REQ10368694/Guest-Relations-Lead