Housekeeping Coordinator

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Rooms Division Supervisor is responsible for ensuring the day-to-day operation of the Departments in Rooms Division in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Colleagues must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow colleagues.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Rooms Division personnel according to Hotel SOP’s.
• Execute Standard of the Week training, using the steps to effective training according to Hotel standards.
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies.
• Monitor rooms inventory and assign rooms as needed
• https://careers.accor.com/global/en/job/housekeeping-coordinator-in-raffles-boston-boston-united-states-jid-81099