Housekeeping Manager

JOB PURPOSE

Oversees and directs all aspects of operations and demonstrates skills in leadership, initiative, problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being goal oriented.

EXECUTIVE RESPONSIBILITIES & EMPOWERMEN

• Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
• Empowered to take decisions related to team.
• Empowered to take decisions related to guest delight and situation handling.
• Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
• Empowered to take departmental decisions in absence of the executive housekeeper

FINANCIAL

• To look for ways to minimize cost and implement the same without affecting quality.
• Budget making and ensuring same is adhered to.
• Should be aware of hotel financials
• Department’s expenses should be within hotels profitability.

OPERATIONAL

• Responsible for overall hotel upkeep and maintenance.
• Officiating executive housekeeper in absence of executive housekeeper.
• Tracking guest satisfaction, meeting guests and ensuring guest delight.
• Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
• Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
• Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
• Approval and reordering of new/old housekeeping related items/amenities.
• Planning shift allocation of team members.
• Responsible for all audits and guest satisfaction scores.
• Making and implementing of all action plans and improvement plans.
• Collation of Standard Operating procedures.
• Conducting interviews/appraisals/one on one meeting.
• Coordination and liaison with other departments and vendor management.
• Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
• Actualization of training and conducting training sessions for team members.
• Ensures that job descriptions and training manual are constantly updated.
• Evaluates the performance of all employees and counsels them in case of any division.
• Implements and monitors company policies standards and procedures.
• Monitors grooming and hygiene standards of the department.
• https://careers.accor.com/global/en/job/housekeeping-manager-in-pullman-new-delhi-aerocity-new-delhi-india-jid-108720