About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.
About the role:
We are seeking an experienced and service-driven Front Office Manager to lead the Front Office, Concierge, Guest Services and Guest Experiences operations of the hotel. As a key member of the Rooms leadership team, you will be responsible for delivering an exceptional and seamless guest journey, from pre-arrival through departure.
As the face of the hotel, you will lead by example, inspire your teams, and ensure the highest levels of service excellence, personalization and operational efficiency across all guest-facing touchpoints.
What you will do:
– Set the strategic and operational direction for Front Office, Guest Services, Concierge and Guest Experience, in close collaboration with the Rooms leadership team
– Provide strong leadership, coaching and feedback, establishing development plans, succession planning and talent pipelines for all Front Office team members
– Oversee the recruitment, onboarding, training and performance evaluation of the Front Desk, Guest Services, Concierge and Guest Experience teams
– Drive performance by establishing KPIs, service benchmarks and quality standards, continuously identifying opportunities to enhance the guest experience
– Ensure a seamless guest journey, delivering flawless check-in and check-out experiences and proactive service recovery when needed
– Maintain a strong operational presence and visibility, particularly during peak periods, personally engaging with VIPs, long-stay, repeat and first-time guests
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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