Assistant Manager Royal Service

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Lead, supervise, train, schedule, and evaluate Royal Service Agents, ensuring that all procedures are performed to the hotel’s standards.  Perform the daily responsibilities of a Royal Service Agent and assist where necessary to ensure optimum service to guests, visitors and all departments.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of:
  • scheduled daily activities.
  • in-house groups.
  • hours of operation of each outlet.
  • features and services provided by the hotel.

• Evaluate the staffing requirements and prepare work schedules weekly.
• Ensure that the switchboard is attended at all times and that sufficient staffing is present to meet the daily business demands.
• Document any late or absent colleagues; maintain accurate and current colleague records.
• Schedule and assign staff breaks.
• Communicate anticipated business demands daily with each colleague (arrivals/departures, group functions, guest requests, etc.).
• Ensure staff’s knowledge of hotel services, features and amenities.
• Oversee order-taking process for In-Room Dining
• Assign specific tasks as they arise to the Royal Service staff.
• Monitor and ensure that Telecommunication staff perform their job functions to the hotel’s expected level of service.
• Review the accuracy of all guest request logs and Telecommunication Agents’ worksheets.
• https://careers.accor.com/global/en/job/assistant-manager-royal-service-front-office-operator-switchboard-in-fairmont-dallas-dallas-united-states-jid-81665