Assistant Director, Rooms

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

As Assistant Director, Rooms, reporting to the Executive Assistant Manager, Rooms & Recreation you will play a key leadership role in shaping the guest experience and operational excellence across the Front Office, Guest Services, Concierge, Housekeeping, Welcome Team, and Fairmont Gold. You will support the Executive Assistant Manager in providing strategic direction, fostering a culture of service excellence, and delivering refined, seamless operations throughout the Rooms Division.

What You Will Be Doing

Operational Excellence & Service Leadership

• Champion luxury service standards and ensure full compliance with Brand and LQA requirements through regular audits, coaching, and training initiatives.
• Resolve guest and colleague concerns with urgency and professionalism, consistently reinforcing a culture of service excellence and colleague development.
• Oversee Rooms Division renovation projects and public-area enhancements, collaborating with the EAM and Director of Facility Operations to prioritize and address work orders.
• Partner with Engineering and Housekeeping to execute bi-annual preventive maintenance and deep-cleaning programs, ensuring all guest-facing areas meet brand and quality expectations.
• Ensure the accuracy and consistency of all online and digital guest-facing information.

Business Performance & Financial Leadership

• Support the development of the annual Rooms budget, including capital planning and operating forecasts.
• Lead cost-control efforts and optimize revenue opportunities through effective labor planning, inventory management, and upselling initiatives.
• Oversee the performance management process across the Rooms Division, driving accountability, development, and succession planning.

People Leadership & Culture Development

https://careers.accor.com/global/en/job/assistant-director-rooms-in-fairmont-southampton-shp-southampton-bermuda-jid-81639