Loyalty Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Loyalty Executive

Company​

Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 9500 properties, and 30 brands, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™ ​

Location​

This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland.  The resort comprises 295 guest rooms, suites and boutique self contained villas. ​

We are currently recruiting for a Loyalty Executive to support the Loyalty Manager and broader resort team in designing and delivering strategies to ensure the highest standard of guest service to our guests and also to engage with our most valuable Elite members to maximize their experience.​

About the role:​

  • Support the Loyalty Manager and broader team to ensure outstanding service for our guests including tailoring specific experiences to meet and exceed guest requirements at every opportunity​
  • Manage and coordinate all aspects of Elite member experience form pre-arrival, arrival and throughout their stay​
  • Investigate and analyse guest feedback using internal systems to identify trends and areas for improvement and opportunity​
  • Support the provision of an excellent welcome experience for all guests at the resort​
  • Contribute to and lead key projects for the resort in the area of scope​
  • Handle guest queries and concerns in a professional and efficient manner at all times​
  • Support the team in the absence of the Loyalty Manager​

About you:​

  • Experience in a 5* luxury resort or environment ​
  • Demonstrated experience of establishing excellent guest relations​
  • Strong analytical skills with the ability to identify opportunities for improvement and implement changes​
  • Demonstrated experience of designing and delivering plans and strategies to maximise guest or customer experience​
  • Outstanding written and verbal communication skills and customer service skills​
  • Experience in training /coaching and influencing others​
  • A strong desire to progress your career within a 5* environment and an international hotel brand​

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reservations Agent

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

Mexico

GSA

Job for: Locals
Thailand

GSA

Job for: Locals
Philippines

Multi-Property Reservations Agent

Job for: Locals

  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques […]

Jordan

GRO

Job for: Locals & Expats
Indonesia

Add Your Heading Text Here