Guest Services Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Guest Services Manager. As a Guest Services Manager, you will provide engaging, sincere, personalized service to our guests at Fairmont Jasper Park Lodge.

Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations, and ensure exceptional guest service. This role will be responsible for the Bell Desk team at Fairmont Jasper Park Lodge and will also be responsible for assisting all other front office operations as needed.

What you will be doing:   

What you will be doing:

Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Responsible for ensuring guest inquiries are addressed in a timely manner, information availability, and overall guest satisfaction at the point of entry & departure, as well as throughout the stay
• Responsible for the scheduling, supervising and training of all Guest Services staff including performance evaluations and development reviews
• Provide day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
• Assist the Front Office Manager in all aspects of the department
• Cover MOD shift
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Support company and hotel policies and procedures including the promotion and participation in CES, VOG, LQA, Health and Safety, and Guest Service initiatives
• Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on Guest comments
• Work closely with Front Office on arrivals, departures and lobby management
• Oversee the Tour, Group and Conventions from a Guest Services perspective from the pre-convention to post-convention stage
• Act as liaison with key departments (Front Office, Conference Services, Housekeeping) to ensure a seamless arrival and departure process
• Anticipate needs of Accor members, Distinguished Visitors, Special Attention and VIP guests, while corresponding with these individuals to ensure expectations are met and special requests are addressed
• Review, develop and implement new systems and standards
• https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-81885