Royal Service Agent

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

The Royal Service Agent is the heart beat of the hotel operation.  They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Royal Service Agent is our guest’s trusted guide, providing accurate information

Hourly rate: $28.45

What you will be doing:

• Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
• Communicate internal and external guest requests via applicable resort software
• Maintain and monitor the Royal Service software system
• Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
• Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame.
• Maintain excellent communication within the Royal Service department as well as with all other departments.
• Provide guests with in room communication tools and ensure correct set-up.
• Handle and distribute faxes, voice messages and written messages for internal and external guests
• Assist Front Office with administrative duties as required
• Take and communicate In Room Dining Orders as needed
• Check work stations for necessary equipment and set up and replenish as needed.
• Ensure that overall cleanliness and maintenance of our resort exceeds expectations.
• https://careers.accor.com/global/en/job/royal-service-agent-part-time-in-fairmont-kea-lani-maui-wailea-makena-united-states-jid-81878