Food & Beverage Attendant

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• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.

• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.

• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.

• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.

• Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.

• Ensure all mis-en-place is completed prior to guests arriving.

• Deliver orders promptly to the kitchen production area.

• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

• Keep tables and service areas clean and tidy as per procedure manual.

• Maintain hygienic food service techniques during service.

• Take responsibility for your designated section, station and/or outlet.

• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling

• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

• Maintain stock control levels with adequate tracking, recording, ordering and reporting procedures.

• Any other reasonable request as required by your Supervisor or Hotel Management.

   

Benefits of working at Mercure QT Resort

• Work Your Way – Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• https://careers.accor.com/global/en/job/food-and-beverage-attendant-in-mercure-queenstown-resort-queenstown-new-zealand-jid-81900