Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Company Description

 

At Pullman, we celebrate the transformative power of progress — thriving on the art of seeing the familiar in new ways. Here, diverse perspectives collide to spark creativity, and fresh possibilities unfold.

Perfectly positioned on the edge of Fitzroy Gardens and just moments from the MCG, Pullman Melbourne on the Park stands as one of the city’s most iconic hotels, renowned for its legacy of delivering first-class experiences to business travellers, curious explorers, and passionate sports fans alike.

 

Job Description

 

As Duty Manager, you are the on-the-ground leader who keeps Front Office and hotel operations flowing, removing stress for guests and Heartists® so they can focus on creating moments that matter. Working closely with the Front Office Manager, you step in where needed, provide calm and solutions-focused support, and champion progressive new ideas that elevate the guest experience.

You are visible and approachable in the lobby, proactive in resolving issues before they escalate, and confident managing busy periods, events and complex guest situations with warmth and professionalism.

Key Responsibilities

  • Oversee Front Office and overall hotel operations during your shift, ensuring smooth, efficient and guest-focused service at all times.​
  • Act as the primary point of escalation for guest concerns, conflicts, emergencies and incident response, maintaining a calm and reassuring presence.​
  • Train, coach and assess Heartists® to meet brand standards, behaviours and service culture, providing real-time feedback and mentoring on shift.​
  • Liaise closely with Housekeeping, Food & Beverage, Engineering and other departments to anticipate and respond to guest needs and operational requirements.​
  • Complete daily reporting, handovers and follow-up actions to track department targets, service recovery and operational performance.​
  • Support the Rooms Division Manager with procedures, compliance, cash handling, PMS accuracy and continuous improvement of Front Office processes.

 

Qualifications

 

About You

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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