Conference Concierge

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Sofitel Brisbane Central is seeking a detail-oriented professional to support the administrative and technical operations of our world-class Conferences, Meetings and Events department.

This role plays a key part in delivering seamless and memorable event experiences within a 5-star luxury environment. Working closely with the Conference and Events Operations team, you will provide hands-on administrative and operational support to ensure the flawless execution of conferences, meetings and bespoke events.

You will assist in coordinating event-related administration while delivering exceptional, personalised service to our clients and guests. With a strong focus on elegance, precision and attentiveness, you will anticipate guest needs and consistently exceed expectations in line with Sofitel’s luxury service standards.

This position is ideal for a hospitality professional who takes pride in presentation, thrives in a fast-paced luxury setting, and is passionate about creating unforgettable experiences. There is potential for a part-time position, with full availability across the week.

• Greet and assist conference attendees, providing information and guidance throughout the event
• Manage registration processes, including check-in, badge distribution, and information packet handouts
• Coordinate with venue ambassadors to ensure proper room setups, audiovisual equipment, and catering services
• Assist speakers and presenters with their needs, including schedule management and equipment setup
• Handle inquiries and resolve issues promptly and professionally
• Maintain up-to-date knowledge of conference schedules, local attractions, and services in Brisbane City
• Collaborate with the event planning team to ensure smooth execution of all conference activities
• Monitor and replenish conference materials and supplies as needed
• Provide post-event feedback and suggestions for improvement.

• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proficiency in event management software and Microsoft office suite
• Demonstrated problem-solving skills and attention to detail
• Customer service orientation with a friendly and empathetic demeanor
• Basic technical knowledge for audiovisual equipment
• Previous experience in hospitality, event planning, or customer service
• Experience working in a fast-paced environment
• High school diploma or equivalent (required)
• Bachelor’s degree in Hospitality, Event Management, or related field (preferred)
• Knowledge of conference and event industry trends
• Ability to stand for extended periods and safely lift moderate weights in line with operational requirements.

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• https://careers.accor.com/global/en/job/conference-concierge-in-sofitel-brisbane-central-brisbane-city-australia-jid-82066