Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

Mantra Portsea is located in the heart of Port Douglas in Tropical North Queensland, one-hour drive north of Cairns CBD. The property comprises one, two, and three-bedroom apartments, lagoon style pool with pool bar and onsite breakfast room. Port Douglas offers amazing experiences for you to enjoy in your downtime. Snorkel alongside turtles at The Great Barrier Reef, ground yourself, breathing in the fresh air of the rainforests, and indulge in the history of Indigenous and Torres Strait Islander heritage.

 

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Casual loading on all hourly rates! Base rate of $26.70. With Loadings: Monday – Friday $33.38ph, Saturday $40.05ph, Sunday $46.73ph and Public Holidays $66.75ph!

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

 

Accor Benefits

  • ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
  • Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • https://careers.accor.com/global/en/job/guest-service-agent-in-76-davidson-st-4877-port-douglas-aus-jid-82064

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Group Reservation Coordinator

Job for: Locals

JOB DESCRIPTION The beautiful Diplomat Beach Resort Hollywood, Curio Collection by Hilton is seeking a full-time Group Reservation Coordinator to join their team! This 1000-room oceanfront resort is a beautiful getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach, offering stunning views, delicious dining options, and endless sunshine […]

United States

Chef Concierge

Job for: Locals

JOB DESCRIPTION The stunning Forbes 4-Star Conrad New York is looking for a Chef Concierge to join the Guest Relations Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room […]

United States

Conference Concierge

Job for: Locals

Company Description   Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, […]

Australia

Duty Manager

Job for: Locals

Apply ShortlistSign up The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane’s vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover’s paradise is […]

Australia

RECEPCIONISTA

Job for: Locals

Descripción de la empresa   Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu […]

Chile

Add Your Heading Text Here