Cluster Front Office Manager

Every Gesture Carries Meaning. Every Stay Leaves a Mark.

At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life.

We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard.

Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger.
If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.
Welcome to Luura.

The Island Chapter

Luura begins its journey in Paros with two distinct yet connected expressions.

Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea.

One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.

Your Role in the Story

As the Cluster Front Office Manager at LUURA, you are responsible for overseeing front office operations across multiple properties, ensuring a seamless and exceptional guest experience from arrival to departure. You lead, coach, and develop the front office team, drive operational excellence, maintain high standards of service, and collaborate closely with Reservations, Housekeeping, Concierge, Sales, Revenue, and other departments to optimize guest satisfaction and revenue performance.

This role requires leadership, operational expertise, and the ability to manage multiple teams across properties while maintaining a consistent LUURA standard of service.

Key Responsibilities

• Lead, train, and mentor the front office teams across LUURA, building a guest-focused, professional, and motivated team culture.
• Oversee all front office operations, including guest check-in/check-out, concierge services, guest inquiries, billing, and room assignments.
• Ensure all guests are welcomed warmly and receive timely, accurate, and personalized service.
• Monitor and maintain operational standards, ensuring adherence to SOPs, brand standards, and health & safety regulations.
• Collaborate with Reservations, Revenue Management, Sales, F&B, Spa, and Housekeeping to ensure smooth daily operations and maximize revenue opportunities.
• Manage staffing schedules, team performance, and workflow to optimize service efficiency during peak periods.
• Ensure all front office systems, PMS, and reporting tools are accurately maintained and that team members are fully trained.
• Handle escalated guest concerns or complaints promptly and professionally, ensuring resolution that aligns with LUURA standards.
• https://careers.accor.com/global/en/job/cluster-front-office-manager-in-morgans-originals-paros-cliff-greece-paros-greece-jid-82379