Payroll Operations Analyst

The Payroll Operations Analyst is a hands-on payroll professional responsible for supporting day-to-day payroll processing, validation activities, and issue resolution across the payroll lifecycle. This role helps ensure payroll results are accurate, timely, and well-supported, while identifying items that require escalation and contributing to a positive employee experience.

This is a true execution role for someone who is reliable, detail-oriented, and proactive, demonstrating readiness to engage deeply in complex operational details while exercising sound judgment, urgency, and accountability in highly collaborative team environment.

Your day to day  

• Support day-to-day payroll processing activities, pre-pay validations, and readiness tasks across assigned pay cycles

• Perform operational checks and review activities to help ensure accurate and timely pay outcomes

• Monitor and track service tickets, inquiries, and exceptions, ensuring timely follow-through and communication

• Partner with HR, Finance, and vendor teams to gather missing information, clarify discrepancies, and coordinate actions

• Maintain task tracking, exception logs, reconciliation evidence, and process documentation

• Identify items that do not look right, assess potential impact, and escalate appropriately with clear supporting detail

• Support off-cycle and exception based payroll activities as assigned

• Assist with post-pay reviews and close-out checks

• Contribute observations and ideas that support process consistency and improvement

Success Measures

• Work is accurate, timely, and well-documented

• Issues are identified early and escalated appropriately

• Tickets and exceptions are tracked, documented, and monitored to resolution

• Operational checks are performed consistently and reliably

• Demonstrates dependability, responsiveness, and a solution-oriented approach in daily work

• Consistently follows issues through to closure, helping ensure accurate pay and reliable payroll service delivery

What we need from you 

• 3–5+ years of payroll operations or payroll support experience

• Experience with Oracle HCM or a similar enterprise payroll platform

• Familiarity with ADP SmartCompliance or similar tools (or ability to learn quickly)

• Strong Excel skills for validations, lookups, and data checks

• High attention to detail with reliability, accuracy, and follow-through

• Ability to recognize risk indicators and escalate confidently

• Strong written and verbal communication; clear documentation and issue summary skills

• A service-oriented mindset with urgency around the employee experience

• Experience supporting pre-pay / post-pay checks or exception reviews

• https://careers.ihg.com/en/job-details/?jobref=Payroll+Operations+Analyst%7cUS%7c157717#65473