Assistant Front Office Manager

Seattle’s iconic Fairmont Olympic Hotel, established in 1924, combines luxury and modern amenities. Enjoy five dining options, a heated pool, hot tub, and award-winning spa. Perfectly located near top attractions, entertainment, and the waterfront.

As Assistant Front Office Manager, you will support the daily operations of the Front Desk and Royal Service (hotel communication) teams. You’ll assist with colleague supervision, guest engagement, and departmental coordination to help ensure a seamless, luxury experience from arrival to departure and beyond. In this hands-on leadership role, you will contribute to training, scheduling, and maintaining service excellence, while growing your leadership skillset in a supportive, high-energy environment.

What’s in it for you:

• This position is salary non-exempt, overtime eligible. Salary of $70,000.
• Employee travel program offered discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting discounts
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Summary of Responsibilities:
Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader.

• Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
• Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
• Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
• Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
• Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
• Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-fairmont-olympic-hotel-seattle-seattle-united-stat-jid-82547