Receptionist

#BeLimitless

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

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The Front Office Agent is responsible for delivering a warm, professional, and luxury guest experience from arrival to departure. As the first point of contact, the role focuses on efficient check-in and check-out procedures, accurate handling of guest accounts, and prompt resolution of guest requests. The Front Desk Agent represents the Fairmont brand by consistently providing personalized, high-quality service while maintaining operational accuracy and upholding hotel standards.

Key Responsibilities

• Welcome guests courteously and ensure a memorable first impression aligned with Fairmont luxury standards
• Anticipate guest needs and respond promptly to inquiries, requests, and concerns
• Provide accurate information about hotel facilities, services, and local attractions
• Handle guest feedback professionally and escalate issues when necessary
• Perform efficient check-in and check-out procedures following established standards
• Manage room assignments, key issuance, and special guest requests
• Ensure guest profiles and reservation details are accurate in the system
• Prepare and settle guest accounts accurately, including payments, currency exchange, and invoicing
• Balance cash floats and ensure compliance with financial procedures
• Maintain confidentiality and accuracy in all financial transactions
• Process reservations, amendments, cancellations, and no-shows
• Maintain accurate records of daily transactions and guest information
• Operate the Property Management System (Opera PMS) efficiently
• Liaise with housekeeping, concierge, engineering, and other departments to ensure seamless guest service
• Communicate guest preferences and special requirements clearly to relevant teams
• Support colleagues and contribute to a positive team environment
• Promote room upgrades, hotel services, and amenities to maximize revenue
• Encourage enrollment in Accor Live Limitless (ALL) loyalty program

• Previous experience in a front office or guest service role, preferably in a luxury hotel and/or resort
• Excellent command of English; additional languages are an advantage
• Strong communication, interpersonal, and problem-solving skills
• Proficient in Opera PMS and basic Microsoft Office applications
• Ability to work shifts, stand for extended periods, and multitask in a fast-paced environment
• Professional appearance with a calm, courteous, and service-oriented attitude