Reception Team Leader

IBIS Birmingham New Street | Full Time

Feel Welcome at IBIS

At IBIS, we believe that hospitality is about people first. We create spaces where guests feel genuinely welcome and teams feel supported, valued, and empowered to be themselves. At IBIS Birmingham New Street, we are looking for a Reception Team Leader who leads with warmth, confidence, and passion for service.

If you enjoy bringing people together, setting the tone on shift, and delivering great guest experiences every day this role is for you.

Your Role

As Reception Team Leader, you’ll be the heartbeat of our Front Office operation. Leading by example, you’ll support your team, ensure smooth daily operations, and create positive, memorable moments for our guests from arrival to departure. This is a hands‑on leadership role in a fast‑paced, guest‑focused environment.

What You’ll Do

• Lead, coach, and inspire the reception team to deliver friendly, efficient, and consistent service
• Oversee front desk operations including check-in, check-out, reservations, billing, and guest enquiries
• Act as a key point of contact for guests, handling feedback and resolving issues with professionalism and care
• Manage rotas, shift coverage, end‑of‑day procedures, banking, and room reconciliation
• Work closely with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey
• Support on-boarding and ongoing development of team members
• Maintain accurate records and contribute to performance, quality, and guest satisfaction targets
• Ensure compliance with Accor standards, hotel procedures, and health & safety requirements
• Step in to support Food & Beverage operations when needed during busy periods

Health, Safety & Wellbeing

• Follow Accor Health, Safety, and Environment policies at all times
• Take part in required training and report hazards, incidents, or injuries promptly
• Support fire, evacuation, food hygiene, and safe working practices
• Contribute to risk assessments, energy conservation, and correct use of equipment
• https://careers.accor.com/global/en/job/reception-team-leader-in-ibis-birmingham-new-street-station-birmingham-unit-jid-82752