Hostess

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

About the Restaurant

Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia’s Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience, the new signature restaurant will present Chef André Chiang’s culinary philosophy and gastronomic mastery within the magnificent setting of the hotel’s new signature restaurant, housed in the elegant, neo-Renaissance Main Building.

Host/Hostess will handle reservations and inquiries about the restaurant via phone, email and other booking tools while recording and managing all special requests and guest preferences in a timely and accurate manner, to ensure that all guests enjoy a consistent and delightful dining experience. He/she will be responsible for the allocation of reservations to best optimize the operations to have a balanced distribution across all sections. He/ She is responsible for seating guests and providing guests with a brief concept of the restaurant while ushering guests to the table and assisting with menu items should the Station Captain be engaged.

Primary Responsibilities

Food and Beverage Service

• Warmly welcomes, greets and bids farewell to guests in a consistently friendly, courteous and professional manner.
• Attends to phone and email queries and reservation requests promptly.
• Familiarises self with and masters the hotel’s applicable processes, softwares and technologies such as Table Management System.
• Organises restaurant floor plan prior to each meal period with maximized restaurant capacity according to guest requests and restaurant manager’s discretion.
• Reconfirms and follows up reservations and emails promptly.
• Maintains complete knowledge of all Food & Beverage offerings, hotel services and features.
• Assists guests in a seamless reservation process, no less in providing accurate restaurant and bar information, reservation confirmation and or reservation changes or cancellations and other special requests.
• Familiarises self with different dietary and religious restrictions.
• Coordinates special dietary requests with restaurant chef, service team and manager on duty.
• Prints reservation details prior to each meal period for the Manager on duty and to Chef in-charged.
• Reviews individual reservations one week in advance and keeps track of group bookings in the system.
• Attends to walk-ins guests.
• https://careers.accor.com/global/en/job/hostess-1887-by-andre-in-raffles-singapore-singapore-jid-73712