General Manager

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We’re searching for a Restaurant General Manager who can take an already beloved dining destination and raise it to the next level. This is more than just running a restaurant; it’s about shaping an experience, building a culture, and leading a team that delivers hospitality at the highest level.

As the face and heartbeat of our newest venue, you’ll partner with our Executive Chef to curate every detail of the guest journey, from the first impression to the final bite. You’ll inspire, coach, and hold your team accountable to ensure every service reflects excellence, consistency, and care.

• To instill and drive a culture of service and hospitality and achieve customer satisfaction survey scores as set.
• Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.
• Responsible for the day to day operations of the restaurant and ensures a high level of guest satisfaction
• To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions
• Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged and that the restaurant is active and represented within the food and restaurant community of the city and province.
• OS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relationshttps://careers.accor.com/global/en/job/general-manager-reign-in-fairmont-royal-york-toronto-canada-jid-83085