Event Operations Manager

We are looking for an Event Operations Manager to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Shoreditch.The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

What you’ll do…

• Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Liaise closely with central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience
• Working closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests
• Are operationally present and leading the team in key events, providing outstanding and exemplary experiences for our guests
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch
• Handle stock & expenses and manage the relationship with our events suppliers & contractors buy through working with the GM and DOO
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

What we are looking for

• A track record of leading Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possible worked in restaurant groups, hotels or contract events catering before.
• Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• https://careers.accor.com/global/en/job/event-operations-manager-in-the-hoxton-shoreditch-london-united-kingdom-jid-83067