Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Eurpean elegance with uniquely Argentine twist. Set in the exclusive Recoleta neighbourhood, Four Seasons is a combination of an early-20th-century mansion and a contemporary high-rise, offering the best of modern comfort with European-style glamour. Meet up with colleagues and friends over cocktails at Pony Line and dry-aged steaks at Elena, or enjoy a local tradition – Sunday barbecue – in our secret garden.

About the role
Handles all guest communication by email, phone calls and FS Chat, pre-arrival and during the guest’s stay.

• • • Ensure the guest itineraries are done in accordance with the guest connection prior arrival.
    • Reconfirmation of emails for all activities and transfer booked as per departmental standard prior to arrival.
    • Know about services available in the hotel and the hours of operation (Restaurants, Spa, Concierge, Valet)
    • Maintains comprehensive Concierge database of information both computerized and hard copy for guests’ reference (containing insightful information about the city major attractions, top restaurants, night clubs, bars, art galleries, places of interests, shopping malls, airline offices & reservation numbers, etc.) and regularly updates them.
    • Handle FS Chat system, restaurant booking, couriers, deliverie packages, concierge requests and maintenance requests daily as per the departmental standard.
    • Understand the tasks performed by a telephone operator, a receptionist, a reservationist, and Bell attendant
    • Be attentive to guests needs and to find pride and purpose in providing exceptional service and product, to anticipate guests personal preferences and the ability to exceed expectations.
    • Coordination of transportation in collaboration with Bell Desk according to the Four Seasons Santards

What you will do

• • Provide exceptional customer service by welcoming guests and residents in a courteous and professional manner.
  • Assist guests with reservations, transportation arrangements, directions, and local recommendations.
  • Handle guest requests, inquiries, and concerns promptly, ensuring a positive experience at all times.
  • Coordinate with internal departments and external service providers to fulfill guest needs.
  • Maintain accurate records of guest requests and services provided.
  • Manage incoming calls, messages, and emails efficiently.
  • https://careers.fourseasons.com/us/en/job/REQ10370621/Concierge