Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking an experienced and highly organized Director of Housekeeping to lead the housekeeping operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for overseeing the housekeeping team and ensuring that all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, comfort, and safety. Your leadership will be critical in providing a welcoming, clean, and well-maintained environment for both guests and staff.

What You Will Do

• Oversee and manage all housekeeping operations, including guest room cleaning, public area maintenance, and laundry services, ensuring that Four Seasons’ high standards are consistently met.
• Lead, mentor, and develop a team of housekeeping staff, ensuring they are trained, motivated, and equipped to deliver exceptional service.
• Implement and enforce housekeeping policies and procedures, ensuring operational efficiency, consistency, and high-quality service standards.
• Monitor and maintain the cleanliness and upkeep of guest rooms, corridors, public areas, and back-of-house facilities, ensuring they meet Four Seasons’ standards for quality and safety.
• Manage inventory control for cleaning supplies, linens, and housekeeping equipment, ensuring that stock levels are sufficient and well-organized.
• Develop and manage the housekeeping department’s budget, ensuring that costs are controlled while maintaining high service levels.
• Oversee the scheduling of housekeeping staff, ensuring adequate coverage and effective shift management to meet operational needs.
• Handle guest feedback, ensuring any concerns related to cleanliness or service are addressed promptly and professionally.
• Ensure compliance with health, safety, and hygiene standards, including implementing cleaning protocols to ensure a safe and hygienic environment for both guests and staff.
• Collaborate with the Rooms Division and other hotel departments, ensuring seamless communication and coordination for guest requests and operational needs.
• https://careers.fourseasons.com/us/en/job/REQ10337549/Director-of-Housekeeping-Four-Seasons-Hotel-Madinah-Saudi-Arabia