Operations Manager

Mantra Midtown graces the heart of Brisbane, perfectly positioned near the bustling business and financial hub on Eagle Street, as well as the universities, Convention and Exhibition centres. Offering a range of self-contained studios, one and two bedroom apartments, this property appeals to all guests. You’ll never run out of things to do on your days off. Hike to hidden waterfalls, savour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Purpose

As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Primary Responsibilities

• Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
• Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
• Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
• Implement and maintain safety protocols and security measures with guests, staff, and property in mind
• Address and find solutions to operational issues and challenges
• Provide mentorship and guidance to empower teams in developing their own expertise and personal growth

Skills and Experience

• Proven experience as a Department Head or Operations Manager
• https://careers.accor.com/global/en/job/operations-manager-in-127-charlotte-street-4000-brisbane-aus-jid-83448