Guest Experience Expert

Join Our Ladies & Gentlemen – Service Experience Agent

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Service Experience Expert, we not only meet, but also exceed, our guests’ expectations – you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary: 

• Warmly welcome guests and assist with check-in, check-out, and billing processes
• Support daily front office operations to ensure a smooth and efficient guest experience
• Respond to guest enquiries with professionalism, care, and attention to detail
• Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
• Assist with the pre-arrival process, including guest preferences and room allocations
• Take reservations and accurately handle cash and credit card transactions
• Build meaningful connections with guests to encourage return visits and positive reviews
• Demonstrate strong written and verbal communication in all guest and team interactions
• Apply problem-solving skills to resolve guest concerns quickly and effectively
• Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence

About You:

• Experience with OPERA Property Management System
• Ability to operate a telephone switchboard and respond promptly to all guest enquiries
• Skilled in making and updating room reservations
• Confident in running and checking daily reports
• Communicates effectively with other departments to ensure smooth operations
• Assist driving and parking cars when necessary
• A genuinely warm and welcoming demeanor
• Willingness and availability to work rotating shifts, including weekends and overnights
• Strong organisational and time management skills
• Working rights in Australia
• Eager to grow and develop your career in hospitality
• Self-motivated, enthusiastic, and comfortable in a fast-paced environment
• A positive, can-do attitude and a willingness to learn

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International’s Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

https://careers.marriott.com/guest-experience-expert-service-experience/job/B92226E5AA6D4A77D5B237DF91ED5E23