Reservations Agent/Officer

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Reservations Manager
• Be well versed in Resavison
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant “feedback” concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling
• https://careers.accor.com/global/en/job/reservations-agent-officer-in-sofitel-singapore-city-centre-singapore-jid-83841