Assistant Quality Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

• Assist the Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance.
• Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff.
• Support the Learning & Development Manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness.
• Facilitate learning programs including Orientation, Service Foundations and all CORE programmes.
• Support learning initiatives with program branding and hotel wide communications.
• Ensure all facets of compliance training are completed within corporate driven time frames.
• Champion Four Seasons’ core values and service standards through learning experiences.
• Assist with the implementation of the company’s Standards Testing and collating reports on a monthly basis.
• Handle with care all the training materials.
• Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department.
• Collaborate with department leaders to identify training needs.
• Maintain training records and support with employee development plans.
• You will be engaging and collaborative with operations teams.
• Familiar with  LQA & Forbes Standards and requirements.

• Minimum 3 Years experience in luxury Five Stars Hotel in similar position is COMPULSURY.
• High level of professionalism, integrity and discretion
• Excellent verbal and written communication skills with strong attention to detail
• Confident facilitator with a warm, professional approach
• Demonstrated ability to multi-task in a fast-paced environment
• Ability to connect, engage, and collaborate effectively with all team members and business stakeholders
• High proficiency with Microsoft Office 365 and a working knowledge of LMS.