Room Attendant

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

About the role

The Room Attendant plays a key role in ensuring a seamless guest experience by maintaining the highest level of cleanliness and presentation standards in guest rooms and public areas.  The position is responsible for inspecting and ensuring that their assigned rooms, meet hotel quality and standards before reporting them as guest-ready.  The Room Attendant will uphold hotel standards by being a role model in cleanliness, efficiency and guest service.

Key Duties 

• Clean and service guest rooms, storage areas and corridors efficiently, while adhering to hotel cleanliness standards and brand expectations.  This includes, sweeping and mopping floors, vacuuming and shampooing carpets and cleaning curtains and upholstered furniture as well as dusting and polishing furniture, fixtures and fittings.

• Ensure proper bed making techniques and presentation of guest rooms, including attention to details with room setup.

• Conduct a self-inspection of each assigned room to ensure all cleaning tasks are completed to the highest standard and follow up on any touch ups needed, before marking the room as ready.

• Ensure guest amenities, linen and supplies as well as advertising material, in bedrooms and bathrooms, are replenished to the correct standards for the room type.

• Remove rubbish from guest rooms and public areas, empty garbage bins and take contents to waste collection area for removal.

• Promptly report any maintenance issues, damaged items or missing amenities to the Housekeeping Supervisor.

• Assist with daily room allocations.

• Report any lost property following the correct procedure.

• Carry out deep cleaning tasks and special housekeeping projects as assigned.

• Ensure guest laundry is handled in line with Hotel policy.

• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual and ensure that all department equipment is maintained to a high standard.

• Assist with regular equipment stocktaking.
• https://careers.accor.com/global/en/job/room-attendant-in-mercure-queenstown-resort-queenstown-new-zealand-jid-84609